Warranty

For warranty claims, please email us at support@cytron.io, or contact our person in charge, Mr.Kenneth Kang via WhatsApp.

Returns

Purchased items are not eligible for return.

Refund

Once we receive your item, we will inspect it and notify you that we have received your returned item. All refunds will be in store voucher.

Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the product arrives damaged or defective. Shipping costs are non­refundable. 

Missing Parcel

Don’t worry if the courier service lost your parcel. We will try our best to help you. Your parcel is considered lost when there is no tracking update after (from the last update) as below:

Malaysia, Singapore, Thailand & Vietnam: 14 Days
Other Countries: FedEx 30 day, DHL 30 Day, DHL e-commerce/ Postal Services/ Others not included 
*This policy is not valid for customers that refuse to accept/pay the tax or handling fee

The amount covered by Intelek: Total parcel cost.

If your order meets these above conditions, just email us at enquiry@intelek.edu.mhy with your order ID.